Outdated Consumers Energy boxes lead to inaccurate bills [Video]

SPRING LAKE, Mich. — Money doesn’t grow on the trees outside of Dorothy Rose’s Spring Lake house. 

“I mean, if I had Bucco bucks, I probably wouldn’t care, but I don’t have Bucco bucks,” she said.

The 82-year-old woman contacted FOX 17 after she received a series of bills from Consumers Energy this month which said she owed hundreds of dollars more on bills she already paid in full over the winter.

Problems with electric meters lead to inaccurate bills

“I was scared to death,” said Rose. “If [I] paid all of these, I’d be dead broke because we live on social security.”

After a phone call and a visit to the utility company’s office in Grand Rapids, Rose learned she was charged because she was billed an estimated amount during that time.

In a statement, a spokesperson for Consumers Energy told FOX 17 they began issuing estimated bills after Verizon disabled its 3G network at the end of 2022.

The move meant …